Thanks for shopping at Altruism Bike
If you are not entirely satisfied with your purchase, we're here to help.
Conditon 1:If what you receive is not what you ordered ,of low quality ,damaged:
You can make a video or take photos of what you received and contact our customer service,
We would like to issue a partial /full refund dependingly.
Condition 2:If product matches what you ordered and are is in good condition:
You have 30 calendar days to return an item from the date you received it.
Your item must be in the original packaging
Your item needs to have the receipt or proof of purchase.
your item must be unused and in the same condition that you received it.
Buyers are responsible for the return shipping costs and exporting or importing taxes to China.
Once we receive your item, we will inspect it and notify you that we have received your returned
item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer's policies.
You can cancel your order any time and get a refund before the order ships out.
Any specific question,feel free to shoot a message to our customer service!